Part-Time Service Representative I-Madera PG&E Corp – Madera, CA
The Office Services Department is responsible for the management of PG&E’s 75 local offices throughout our service territory. Customers have the option to visit one of the local offices for their PG&E customer service needs, such as customer billing questions and paying PG&E bills.
Position Summary This is an International Brotherhood of Electrical Workers (IBEW) Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E. This job is subject to collective bargaining. Note: As a Part-Time Customer Service Representative, work hours depend on business needs.
Service Representatives are often the first contact a customer has with PG&E. Therefore, punctual attendance, professionalism, efficiency, accuracy and customer service skills are key to ensuring a positive interaction and impression with the customer. We work in a high impact, fast paced environment. The duties of this position may at times require the temporary change of headquarters. Employees are responsible for reporting to the temporary assignment location at the starting time established by the supervisor.
This is a part-time position and the hours can range from 16-32 hours per week, excluding possible scheduled and/or ad hoc overtime.
Qualifications Minimum Qualifications —————————
-Must be at least 18 years of age -Must possess a High School diploma, GED or equivalent work experience -Minimum one year experience in a customer service position with direct customer contact in-person, in a high-paced, structured environment. -Ability to work flexible schedules, extended hours, nights, weekends, and/or overtime (scheduled or ad hoc) -Internal PG&E employees: Must have qualified on the Clerical Test Battery (CTB) exam and Work Orientation Inventory (WOI) prior to applying -External and Hiring Hall candidates: Must qualify on the Clerical Test Battery (CTB) exam and Work Orientation Inventory (WOI) prior to interviewing Desired Qualifications —————————
– 2+ years work experience in a customer service position with direct customer contact in-person, in a high-paced, structured environment – Demonstrated experience working independently without direct supervision. -Demonstrated experience working under pressure while managing customer inquiries, cash handling, and safety measures. -Demonstrated experience with cash handling – 1+ year experience using Customer Care & Billing (CC&B) – Demonstrated experience with computer equipment (computer keyboard and mouse) – To better represent the communities we serve, applicants who live within 50 miles of the work location listed will be given preference. -Ability to type at least 20 words per minute -Relevant experience as a PG&E employee -Relevant experience as previous Hiring Hall employee -Graduate from an approved Power Pathway Program
Responsibilities -Communicates/assists in person, by phone, and by computer to assist internal and external clients with customer inquiries, billing issues, service requests, and emergency orders; uses computer to research and analyze account information to satisfy customer and internal Company employee inquiries -Manages office supplies, in-coming and out-going mail, out-going correspondences, organization of office files and reports -Counts and opens/closes-out cash drawer, receives and handwrites receipts for cash, check, money orders, and cashiers check; opens, balances and prepares daily payments in accordance with cash handling procedures; uses computer to enter data pertaining to customer account identification, forms, and payments
-Locks and unlocks office; turns lights, office machinery on and off; arms and disarms security system according to PG&E’s company procedures -Attends and participates in required safety and general PG&E training; attends and participates in department and staff meetings, and other company meetings as required -May use personal car to attend meetings and training or back-fill staffing shortages in other offices; uses computer to compile and produce on-line report pertaining to vehicle mileage; fuels vehicle as necessary -Conducts and completes handwritten safety inspection reports; uses phone to call alarm company, performs alarm test of the front counter security systems, and documents results -Ability to work in an environment subject to change based on business needs
Employment Type: IBEW Clerical Schedule: Part-time Work Location: MADERA SC & CSO City: Madera Zip Code: 93637-8725
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